Contacting Support
How to reach Taggun support, and what to include for the fastest possible answer.
We're here to help — whether you've hit a technical issue, need guidance on the API, or have questions about our services.
How to Contact Us
For all general inquiries and technical support:
Support channels vary by plan. Business plans and above include support by email, Slack, and Zoom; Enterprise plans can include customisable SLAs and dedicated support. See Plans & Feature Access.
Include This for Fast Answers
The more detail you provide, the quicker we can help:
- Your account email — the email linked to your Taggun account.
- The
trackingId, when returned — include it so we can identify the affected request. - Details of the issue — a brief description of the problem or question.
- Receipt or invoice samples — attach the relevant file(s) when safe to share.
- API request info — the endpoint, request body, timestamp, and any error messages.
Feature Requests & Incorrect Extractions
- Feature requests — email us with as much detail as possible about what you need and why.
- Incorrect extractions — email support using the checklist above, including the account email,
trackingIdwhen returned, a clear description, and the sample when safe to share.
Updated 14 days ago
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